Privacy Policy
Last Updated: November 2026 • JS Informatics, Thrissur, Kerala, India
1. Overview & Commitment
At JS Informatics, we provide security, connectivity, and IT solutions for homes and businesses across Thrissur and Central Kerala. We recognize the sensitive nature of surveillance systems, local computer networks, and business hardware. This policy outlines our strict standards regarding personal data, equipment access, and confidentiality.
2. Strict Credential & Password Safeguards
We uphold an absolute zero-retention policy for customer authentication credentials:
- No Password Storage: We never harvest, log, or maintain records of customer CCTV NVR/DVR administrative passwords, Wi-Fi router WPA keys, operating system passwords, or cloud credentials.
- Customer Handover: During installation, our technicians assist customers in configuring their own private master passwords, ensuring our staff have no residual access once the commissioning is signed off.
3. Remote IT Support Framework
When a customer requests remote troubleshooting for software or network configuration issues:
- Explicit verbal or digital consent is obtained prior to launching any remote session.
- We utilize reputable, industry-standard remote assistance tools.
- Sessions terminate immediately upon task completion, with zero persistent background daemons or unauthorized permanent access left on the customer device.
- Technicians access strictly the files, diagnostics, and settings required to resolve the specific reported issue.
4. Information Collected via Website Forms
When you submit a General Enquiry, Quotation Request, or Service Repair Ticket through our website, we collect your name, contact phone number, email address, physical service locality in Thrissur/Kerala, and project details. This data is utilized solely for:
- Communicating with you regarding your service or quotation inquiry.
- Scheduling on-site technical inspection visits.
- Maintaining service repair warranty and AMC records.
We do not sell, rent, or trade your contact information to third-party telemarketers or advertisers.
5. Contact Us Regarding Privacy
For any questions regarding our security protocols or your contact records, please reach out to:
JS Informatics — Privacy & Data Officer
Main Road, Near Round, Thrissur, Kerala, India - 680001
Email: contact@jsinformatics.in
Phone: +91 95261 61805